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TERMS OF SALE
BANK: CASSA DI RISPARMIO DI CESENA SPA
002 FILIALE DI CESENATICO
CIN P
ABI 06120
CAB 24002
ACCOUNT CC0020532404
IBAN IT65 P061 2024 002C C002 0532 404
Once the payment is received, we will fulfill the order.
By sending a bank wire transfer you will also pay the minimum amount for the shipping costs, without any surcharge.
CASH ON DELIVERY – C.O.D.
Horizon Wave accepts cash on delivery payments as payment method. The payment has to be in cash, the courier will not accept any other payment method and can’t give change – we ask our customer to have the exact required amount at one’s disposal at the moment of the delivery. This payment methods, cash on delivery, entails a small price rise on shipping costs of € 3.90 as COD additional fee. If the customer wants to keep the shipping expenses to a minimum, we suggest other possible payment methods like Credit Card, Bank Wire or PayPal (only 2% small fee if PayPal is chosen).
The cash on delivery service might not be available during august and Christmas holidays.
Art. 5) Shipping and delivery procedures
Shipping costs vary according to the weight and quantity of the ordered products and they are calculated automatically by the system.
Please remember that at Horizon Wave we will always try to keep the shipping costs at the lowest possible amount in order to make your order even more profitable.
If the value of the order placed is more than € 100,00 the shipping will be totally FREE OF CHARGE in the whole of Italy, islands included, as long as one of the following payment methods is chosen: bank wire transfer, credit card or PayPal payment – otherwise, a small additional fee is required as COD fee if cash on delivery option selected. This is not applicable to international orders.
Orders are delivered through express courier. On average, it normally takes 24/48 hours within Italy (further 24/48 hours might be required for the islands) for the order to be approved, fulfilled and delivered to the express courier. Usually, every product contains the indication of shipping times, normally of 24/48 hours. Some of our products, when indicated, required longer handling times of approximately 3/5 days (+24/48 hours for the islands). In any case, according to what mentioned above, we will always try to ship order as soon as possible – we try to reduce the shipping times, so that you can get your order safe and fast. Unless previously agreed, all goods will be delivered to the ground floor front door of the building. Particular terms and conditions of delivery shall be arranged between the customer and Horizon Wave in advance and agreed upon in writing by Horizon Wave. The courier will try two delivery attempts, after which the order will be stored. Further possible costs for undelivered goods will be billed to the customer. We recommend to always communicate clearly the name on the doorbell in order to avoid failed delivery attempts by the courier – we also suggest to provide an address (whether a house or the workplace) where the presence of a trusted person can be guaranteed. Otherwise, a customer can ask for the package to be held to pick up (in case the presence at home or in the office cannot be assured).
Art. 6) Warranty – Technical Assistance
The warranty provided by Horizon Wave only covers the products integrity at the moment of the delivery. If a customer notices any damage, he/she will have to report it under penalty of forfeiture. The report has to be submitted within 10 (ten) working days from the date of delivery and the customer will have the right to exchange the defective merchandise by returning it to us – in this case the customer will not be refunded, not even for further damages. The shipping costs for the exchange of defective merchandise, as well as those for returning the product are billed to the customer if the products are not damaged. All this being said, Horizon Wave does not provide any further warranty than the one provided by each supplier. Technical assistance and interventions below warranty terms are foreseen and provided by suppliers, according to the terms and procedure accompanied with the products themselves. Moreover, Horizon Wave does not guarantee the compatibility of our products with any other product or device used by the customer, nor do we guarantee their suitability for the particular usage intended by the customer. Exception made for misconduct or negligence by Horizon Wave, hereby we state that Horizon Wave is only accountable for the amount paid by the customer for the products subject to the claim if there should be any responsibility towards the customer – including partial or total non-fulfilment of any requirements in order to process an order. Whatever the case, for any additional information or clarification our staff is always available in order to provide the service and assistance described above. This is why we always recommend to verify the integrity of the parcel at the very moment of delivery – if you notice obvious signs of damages you can accept the parcel as “subject to verification” and check the integrity of the products inside. In case of defective merchandise, please notify us immediately.
Art. 7)Right of withdrawal – satisfied or refunded
According to the Legislative Decree of 22/05/1999, no. 85 art. 5, which regulates distance contracts outside business premises, the customer can (if qualifiable as “consumer” according to the Legislative Decree of 22/05/199, no. 185 art. 1/b) withdraw from the contract and return the purchased products without any penalty nor explanation, within 10 (ten) days of the date of delivery. Products like CDs, DVDs and VHSs are excluded from those terms. The right of withdrawal cannot be implemented if the products are personally picked up at the Horizon Wave offices according to the customer’s own wishes. This right is exclusively guaranteed to natural persons (consumers), and therefore can be exclusively be exercised by people operating independent of work or business activity. The right of withdrawal can be exercised by the customer, under penalty of forfeiture, by sending certified mail to Horizon Wave, situated in via Bologna 41a – 47042 Cesenatico (FC) Italia, within 10 (ten) working days from the date of delivery. The procedure described above can also be submitted via telegram or fax to Horizon Wave. The returned goods must be perfectly intact and accompanied by the original packaging – also, they will have to be approved by the Horizon Wave Customer Care staff, who will provide the customer with a Return Confirmation Number (RMA). When the customer receives the RMA, he/she can ship the product back to the following address: Horizon Wave, situated in via Bologna 41a – 47042 Cesenatico (FC) Italia. Cash-on-delivery parcels will not be accepted. When the products are delivered back and approved by our Customer Care staff, Horizon Wave will credit the customer as soon as possible for the same amount of the purchased items (as indicated on the invoice) – if necessary, shipping costs will be deduced from this amount and therefore billed to the customer. Horizon Wave will not accept products without packaging, nor returned goods for which related payments are still pending. The possible re-shipping costs will be covered by the customer.
Il The right of withdrawal will no longer be valid if the returned goods are not perfectly intact, which means:
- No original packaging
- Missing parts of the product (accessories, cables, manuals of instruction and further devices)
- Damaged products for reasons unrelated to the carrier.
- The right of withdrawal is applied in relation to the product in all its parts – it is not possible to return one single part of the purchased product;
- The right is not applied in relation to previously sealed products and to the other categories expressively excluded by the Legislative Decree 185/1999;
- The purchased goods must be intact and returned together with the original packaging, completed in all its parts;
- In order to avoid damages to the original packaging, we recommend using an additional packaging with the text “RIGHT OF WITHDRAWAL”;
- In any case, avoid sticking labels or tapes directly on the original packaging material;
- A norma di legge, le spese di spedizione relative alla restituzione del bene sono a carico del cliente;
- According to the current legal procedures, the shipping costs related to returned goods are billed to the customer;
- The shipping is under the responsibility of the customer, until the confirmation of delivery at our warehouse. If the returned goods are damaged during the transport, Horizon Wave will inform the customer within 5 days from the date of delivery at the warehouse, in order to let him/her forward a complaint towards the carrier chosen and obtain a refund for the same value of the goods (if insured). In this case, the products can be returned by the customer and the return request will be canceled;
- Under no circumstances is Horizon Wave responsible for the damage, theft/loss of returned goods shipped with no insurance or tracking number;
- • After being delivered at the warehouse, returned goods will be examined in order to check the presence of possible damages or alterations not related to the transport. If the package and/or the original packaging proves to be damaged, Horizon Wave will deduct a percentage for the refund amount – this percentage will not be more than 10% of the value itself and is a contribution for the repairing costs. Exception made for the repairing costs owed in case of damages to the original packaging, Horizon Wave will refund the customer for the total amount already paid within 15 days from the delivery of returned goods, transferring this amount to the customer’s account. In this last case, the customer will need to promptly communicate the bank account details to get his/her refund (IBAN code of the invoice holder). The right of withdrawal is no longer valid if Horizon Wave verifies that the fundamental prerequisite of integrity of the goods is missing (in relation to the packaging or goods themselves): the outer packaging and/or the original internal packaging are missing; lack of parts of the product; damages to the product not related to the transport.