{"id":2989,"date":"2020-02-21T21:15:20","date_gmt":"2020-02-21T21:15:20","guid":{"rendered":"https:\/\/www.safewaterman.com\/right-of-withdrawal-satisfied-or-refundedi\/"},"modified":"2020-02-22T13:05:20","modified_gmt":"2020-02-22T13:05:20","slug":"right-of-withdrawal-satisfied-or-refundedi","status":"publish","type":"page","link":"https:\/\/www.safewaterman.com\/en\/right-of-withdrawal-satisfied-or-refundedi\/","title":{"rendered":"Right of withdrawal"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2989\" class=\"elementor elementor-2989 elementor-2988\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-71ab46fa elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"71ab46fa\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-403c344b\" data-id=\"403c344b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-af010bc elementor-nav-menu--dropdown-none elementor-widget elementor-widget-nav-menu\" data-id=\"af010bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;}}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-af010bc\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3003\"><a href=\"https:\/\/www.safewaterman.com\/en\/terms-of-sale\/\" class=\"elementor-item\">TERMS OF SALE<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-privacy-policy menu-item-3002\"><a rel=\"privacy-policy\" href=\"https:\/\/www.safewaterman.com\/en\/privacy-policy\/\" class=\"elementor-item\">Privacy Policy<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3000\"><a href=\"https:\/\/www.safewaterman.com\/en\/right-of-withdrawal-satisfied-or-refundedi\/\" class=\"elementor-item\">Right of withdrawal<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2999\"><a href=\"https:\/\/www.safewaterman.com\/en\/shipping\/\" class=\"elementor-item\">Shipping<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3001\"><a href=\"https:\/\/www.safewaterman.com\/en\/secure-payments\/\" class=\"elementor-item\">Secure Payments<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-af010bc\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3003\"><a href=\"https:\/\/www.safewaterman.com\/en\/terms-of-sale\/\" class=\"elementor-item\" tabindex=\"-1\">TERMS OF SALE<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-privacy-policy menu-item-3002\"><a rel=\"privacy-policy\" href=\"https:\/\/www.safewaterman.com\/en\/privacy-policy\/\" class=\"elementor-item\" tabindex=\"-1\">Privacy Policy<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3000\"><a href=\"https:\/\/www.safewaterman.com\/en\/right-of-withdrawal-satisfied-or-refundedi\/\" class=\"elementor-item\" tabindex=\"-1\">Right of withdrawal<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2999\"><a href=\"https:\/\/www.safewaterman.com\/en\/shipping\/\" class=\"elementor-item\" tabindex=\"-1\">Shipping<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3001\"><a href=\"https:\/\/www.safewaterman.com\/en\/secure-payments\/\" class=\"elementor-item\" tabindex=\"-1\">Secure Payments<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4d9019d5\" data-id=\"4d9019d5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6593a1d7 elementor-widget elementor-widget-text-editor\" data-id=\"6593a1d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Right of withdrawal, satisfied or refundedi<\/h2>\n<p>According to the Legislative Decree of 22\/05\/1999, no. 85 art. 5, which regulates distance contracts outside business premises, the customer can (if qualifiable as \u201cconsumer\u201d according to the Legislative Decree of 22\/05\/199, no. 185 art. 1\/b) withdraw from the contract and return the purchased products without any penalty nor explanation, within 10 (ten)working days of the date of delivery. Products like CDs, DVDs and VHSs are excluded from those terms.<br \/>\nThe right of withdrawal cannot be implemented for the products personally picked up at the Horizon Wave offices according to his\/her own wishes. This right is exclusively guaranteed to natural persons (consumers), and therefore cannot be exercised by legal persons neither by natural persons whose purposes are related to their possible job.<\/p>\n<p>The right of withdrawal can be exercised by the customer, under penalty of forfeiture, by sending certified mail to Horizon Wave, situated in via Bologna 41a \u2013 47042 Cesenatico (FC) Italia, within 10 (ten) working days from the date of delivery. The procedure described above can also be submitted via telegram or fax to Horizon Wave.<\/p>\n<p>The returned goods have to be perfectly intact and accompanied by the original packaging \u2013 also, they will have to be approved by the Horizon Wave Customer Care staff, who will provide the customer with a Return Confirmation Number (RMA). When the customer receives the RMA, he\/she can ship the product back to the following address: Horizon Wave, situated in via Bologna 41a \u2013 47042 Cesenatico (FC) Italia. Cash-on-delivery parcels will not be accepted.<\/p>\n<p>When the products are delivered back and approved by our Customer Care staff, Horizon Wave will credit the customer as soon as possible for the same amount of the purchased items (as indicated on the invoice) \u2013 if necessary, shipping costs will be deduced from this amount and therefore totally billed to the customer. Horizon Wave will not accept parcels without packaging, nor returned goods for which related payments are still pending. The possible re-shipping costs are completely billed to the customer.<br \/>\nThe right of withdrawal will no longer be valid if the returned goods are not perfectly intact, which means:<br \/>\n\u2022 No original packaging<br \/>\n\u2022Missing parts of the product (accessories, cables, manuals of instruction and further devices)<br \/>\n\u2022 Damaged products for reasons unrelated to the carrier chosen.<br \/>\nFurthermore, the right of withdrawal is no longer valid if the returned goods are not delivered to Horizon Wave within 7 days from the confirmation of the RMA number.<\/p>\n<p>How to exercise the right of withdrawal:<\/p>\n<p>\u2013The right of withdrawal is applied in relation to the product in all his parts \u2013 it is not possible to return one single part of the purchased product;<\/p>\n<p>\u2013 The right is not applied in relation to previously sealed products and to the other categories expressively excluded by the Legislative Decree 185\/1999;<\/p>\n<p>\u2013 The purchased goods have to be intact and returned together with the original packaging, completed in all its parts;<\/p>\n<p>\u2013 In order to avoid damages to the original packaging, we recommend to use an additional packaging reporting the text \u201cRIGHT OF WITHDRAWAL\u201d;<\/p>\n<p>\u2013 In any case, avoid sticking labels or tapes directly on the original packaging material;<\/p>\n<p>\u2013 According to the current legal procedures, the shipping costs related to returned goods are billed to the customer;<\/p>\n<p>\u2013 The shipping is under the responsibility of the customer, until the confirmation of delivery at our warehouse;<\/p>\n<p>\u2013 If the returned goods are damaged during the transport, Horizon Wave will inform the customer within 5 days from the date of delivery at the warehouse, in order to let him\/her lodge a complaint towards the carrier chosen and obtain a refund for the same value of the goods (if insured). In this case, the products can be returned by the customer and the return request will be canceled<\/p>\n<p>\u2013 Under no circumstances is Horizon Wave responsible for the damage, theft\/loss of returned goods shipped with no insurance or tracking number;<\/p>\n<p>\u2013 After being delivered at the warehouse, returned goods will be examined in order to check the presence of possible damages or alterations not related to the transport. If the package and\/or the original packaging result to be damaged, Horizon Wave will deduct a percentage for the refund amount \u2013 this percentage will not be more than 10% of the value itself and is a contribution for the repairing costs. Exception made for the repairing costs owed in case of damages to the original packaging, Horizon Wave will refund the customer for the total amount already paid within 15 days from the delivery of returned goods, transferring this amount to the customer\u2019s account. In this last case, the customer will need to promptly communicate the bank account details to get his\/her refund (IBAN code of the invoice holder). The right of withdrawal is no longer valid if Horizon Wave verifies that the fundamental prerequisite of integrity of the goods is missing (in relation to the packaging or goods themselves): the outer packaging and\/or the original internal packaging are missing; lack of completing parts of the product; damages to the product not related to the transport. If the right of withdrawal cannot be applied, Horizon Wave will promptly return the purchased goods, billing the shipping costs to the customer.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Right of withdrawal, satisfied or refundedi According to the Legislative Decree of 22\/05\/1999, no. 85 art. 5, which regulates distance contracts outside business premises, the customer can (if qualifiable as \u201cconsumer\u201d according to the Legislative Decree of 22\/05\/199, no. 185 art. 1\/b) withdraw from the contract and return the purchased products without any penalty nor [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2989","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.safewaterman.com\/en\/wp-json\/wp\/v2\/pages\/2989","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.safewaterman.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.safewaterman.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.safewaterman.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.safewaterman.com\/en\/wp-json\/wp\/v2\/comments?post=2989"}],"version-history":[{"count":0,"href":"https:\/\/www.safewaterman.com\/en\/wp-json\/wp\/v2\/pages\/2989\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.safewaterman.com\/en\/wp-json\/wp\/v2\/media?parent=2989"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}